Privacy Policy

Privacy Policy

Effective Date: March 1, 2025

At Rapp Rocks Climbing Gym (“Rapp Rocks,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that data.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you sign a waiver, book a class, buy a membership, or contact us, we may collect your name, email, phone number, date of birth, emergency contact info, and payment details.

  • Technical Data: When you visit our website (rapprocksclimbing.com), we may collect information like your IP address, browser type, and pages visited using cookies or analytics tools.

  • Waiver and Participation Data: For safety and legal purposes, we store waiver agreements and participation history.

  • Payment Information: All transactions are handled securely through third-party providers (e.g. Stripe or Mindbody), and we never store full payment card numbers on our servers.

2. How We Use Your Information

We use your information to:

  • Process bookings, payments, and memberships

  • Send important updates (schedule changes, event details, closures)

  • Respond to inquiries or support requests

  • Ensure safety, legal compliance, and smooth operation of our gym

  • Improve our website and services using aggregated analytics

We do not sell or rent your personal data to third parties.

3. How We Share Your Information

We may share information with:

  • Trusted third-party providers (e.g. for payments, waivers, or email services)

  • Legal authorities when required by law or to protect our rights, safety, or property

  • Event partners if you register for a special event (we’ll always disclose this ahead of time)

All partners are required to keep your data secure and only use it for specific purposes.

4. Cookies & Tracking

Our website may use cookies and basic analytics (like Google Analytics) to understand how visitors use the site and to improve functionality. You can disable cookies in your browser settings at any time.

5. Data Security

We take reasonable steps to protect your personal data from unauthorized access or disclosure. This includes secure servers, limited access protocols, and using trusted third-party tools that comply with industry standards.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal information

  • Request that we delete your information (unless required for legal purposes)

  • Opt out of promotional emails at any time by clicking “unsubscribe” in any message

7. Children’s Privacy

We do not knowingly collect personal information from children under 13 without parental consent. All minors must have a parent or legal guardian complete any required waivers and registration forms.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we’ll post a notice on our website with the updated policy date.

9. Contact Us

If you have any questions about this policy or your personal information, feel free to contact us here.