TERMS & COnditions

Terms & Conditions

Effective Date: March 1, 2025

Welcome to Rapp Rocks Climbing Gym (“Rapp Rocks,” “we,” “our,” or “us”). By accessing or using our website (rapprocksclimbing.com), booking services, purchasing a membership, or visiting our gym, you agree to the following Terms and Conditions. Please read them carefully.

1. Use of Our Services

Rapp Rocks provides indoor climbing facilities, classes, events, and related services. Use of our website and facilities is subject to these terms, our waiver policy, and our gym rules. If you do not agree with any part of these terms, you should not use our site or services.

2. Eligibility

You must be at least 18 years old to use our services without a parent or guardian. Minors must have a parent or legal guardian sign a waiver on their behalf before participating in any activities.

3. Waivers & Safety

All participants must sign a liability waiver before using any climbing equipment or participating in activities at Rapp Rocks. Safety is our top priority. Failure to follow our staff instructions, posted signs, or safety protocols may result in removal from the gym without a refund.

4. Membership & Billing

Memberships are non-transferable and subject to the terms set at the time of purchase. Monthly memberships renew automatically unless canceled at least 5 days before the next billing cycle. Cancellation and freeze policies are outlined on our membership page or can be provided by staff upon request.

5. Cancellations & Refunds

We do not offer refunds for day passes, classes, or memberships except in the case of billing errors or extenuating circumstances. Events or classes may be canceled by Rapp Rocks due to low enrollment, inclement weather, or safety concerns. In such cases, we’ll offer a full refund or reschedule option.

6. Code of Conduct

Rapp Rocks is a family-friendly, inclusive environment. Harassment, discrimination, or unsafe behavior will not be tolerated. We reserve the right to suspend or revoke access to our facility without refund for individuals violating our rules or these terms.

7. Intellectual Property

All content on rapprocksclimbing.com—including logos, photography, copy, and designs—is the property of Rapp Rocks or its content creators and may not be copied, reproduced, or distributed without permission.

8. Website Use

You agree not to misuse our website or attempt to access it using methods other than the interface and instructions we provide. Any misuse may result in restricted access.

9. Privacy

We respect your privacy. Any personal information submitted through our website is handled according to our Privacy Policy. We do not sell or share your data without consent.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our site or services means you accept the new terms.

11. Contact Us

If you have questions about these Terms or anything else, reach out anytime here.