Frequently Asked Questions

  • We are open Monday-Friday from 10am-10pm; Saturday-Sunday from 9am-8pm.

    Members only hours are Monday-Friday 8am-10am and Saturday-Sunday 8am-9am.

  • Climbing time reserved for Members only.

    Mon-Fri 8am-10am

    Sat-Sun 8am-9am

  • That’s totally fine! Anyone can climb in our facility, whether you’re brand new or experienced. We offer:

    • Auto-belays, which are accessible to all climbers. (Kids 12 and under must be accompanied by an adult to use them.)

    • Bouldering walls and the Kilter Board, both open to all with no certification required.

    • Top rope and lead climbing, which require certifications. You must be a certified belayer to belay someone on top rope, and a certified lead climber to lead climb or belay a lead climber.

    If you’re missing certifications, check with the front desk — we’ve got you covered.

    We also offer rental shoes, harnesses, and belay devices, and chalk/chalk bags are available for purchase.

    IMPORTANT: A completed Participant Agreement (waiver) must be on file for everyone entering the building, whether climbing or just observing.

  • Nope! Our membership does come with a lot of awesome benefits, but we offer single and multi-day passes as well as rental gear.

  • Climbers must wear climbing shoes while climbing on the walls. Climbers may bring their own shoes or rent a pair from the front desk. Being an athletic activity, clothing with free-range motion is suggested. Longer shorts or pants are usually more comfortable underneath the harness and protect the knees from scratching against the walls. Our facility is climate controlled, but it does tend to get warmer or colder depending upon the weather outside.

  • We have bouldering, top-roping, and lead climbing. Climbers must pass a Top-Rope/Belay Certification Test to be allowed to belay another climber. Climbers must pass a separate Lead Climbing Certification Test to be allowed to Lead Climb on our walls. Climbers may bring their own rope, but it must be and indoor rope that has been inspected by the front desk staff prior to use.

  • Bouldering is done on walls that are 13-15 feet tall above heavily matted floors and without ropes. “Problems” are a series of handholds and footholds placed on the wall that require different technical movements to be climbed. Problems are graded on a scale and labeled based off of their difficulty. Due to the absence of ropes every fall in Bouldering is a ground fall, requiring strict attention to safety at all times. Members are welcome to take our Bouldering Basics course to learn more about Bouldering safety.

  • Top-Roping is a type of climbing where a rope is anchored at the top of the wall with the climber tied into one end, and the belayer hooked into the other through a special belay device. As the climber goes up the wall, the belayer takes the slack out of the rope, keeping the climber from falling when they come off the wall. When the climber is ready to come down, the belayer safely lowers them to the ground. A top rope belay test is required to belay another climber. No test is needed just to climb on ropes.

  • We generally have 7 auto-belays up, with the number fluctuating if units are down for maintenance. All climbers will be required to go through an orientation and pass our Auto-Belay Certification.

  • All new participants must go through our facility orientation. A staff member will walk you around and show you how to use everything safely.

    A short auto-belay orientation and certification are required to use the auto-belays.

    A belay certification test is required if you plan to top rope or lead belay, and a separate certification is needed for lead climbing.

  • We don’t have a minimum age requirement, although anyone under the age of 13 needs to be supervised by an adult while inside of our facility. Children under the age of 13 cannot belay inside of the facility, but may still climb if belayed by a Rapp Rocks certified belayer. Climbing can be done by all ages!

  • All of our Membership options can be purchased through our Customer Portal. All customers must create a profile and sign a waiver in order to purchase a Membership. Once a Membership is purchased, Members will have unlimited access during open hours!

  • Nope! Our Monthly Memberships do not require a long-term commitment! We prefer to earn our Members’ business every month through quality route-setting and customer service! Our Member Contract requires a 15-day cancellation notice. Memberships can also be placed on hold for as long as a member would like.

  • To cancel a membership, members must contact us at least 15 days prior to their billing date. Cancellations can be made in person or by phone — no handwritten notice is required.

    Memberships are billed on the 13th of each month, except for Pre-Opening Memberships, which begin billing on our official opening day.

    If a cancellation is not submitted at least 15 days before the billing date, the membership will be charged for the following cycle, after which the membership will be cancelled.

    For questions, email us at info@rapprocksclimbing.com or call the front desk at (540) 376-7355.

  • Individual Memberships can be placed on hold for $10/month per member as long as you’d like.

    Memberships can be reactivated with no activation fee anytime.

  • Anyone in the family can be put on hold at any time for the $10 monthly hold fee.

    To do so, you must call or come in person.

  • Prepaid Memberships are non-refundable. Our 2-week and 1-Month Prepaid Memberships are meant to offer a short-term way to experience the benefits of Membership. Our longer-term Prepaid Memberships are offered at a discounted price from the total equivalent cost of a Monthly Membership.

  • We do not allow outside footwear on our walls. All climbers must climb in a pair of either their own climbing shoes or a pair of rental shoes from our front desk.

  • Day Passes are valid for the entire day in which they are purchased. Climbers may leave and come back the same day if they desire.

  • Sure! Punch Passes can be shared with 1 person per day. The Punch Pass holder must be present in order to use a Punch on another person. Punch Passes do not expire.

  • We do offer a rental rope for lead climbing. All lead climbers may bring their own ropes that have not been used in an outdoor setting. All lead ropes must be approved by the front desk staff prior to use. All lead climbers must also pass our Lead Climbing Certification Test.